MATE

Support teams lose hours every day answering the same questions across email, chat and social channels, while customers wait for replies that could have been instant.

Give every business an agent that reads its own knowledge, answers in its own voice, and knows exactly when a human should step in.

A multi-channel agent platform with a retrieval layer over company documentation, confidence-based escalation to human operators and a review loop that turns every resolved conversation into better answers.

• Unified inbox across web chat, email and social channels
• Retrieval-augmented answers grounded in company knowledge
• Confidence scoring with automatic human handoff
• Conversation analytics and resolution reporting
• Tone and policy controls per workspace

• TypeScript
• React
• Node
• PostgreSQL
• Vector search
• LLM APIs

• Sub-second first response in internal pilots
• Around 70% of test conversations resolved without escalation
• Operators handle only the conversations that need judgement